Selling beyond opening hours and shop floor
A physical shop has limits on space and hours that an online shop doesn't.
An online shop built to sell and built to run: no monthly fee that grows with your sales
An online shop with payments, shipping and invoicing connected, and a panel your team can actually use every day.
Who the online shop is for
An online shop is less a website and more an operation. There are products to keep up to date, orders to dispatch, payments to reconcile, returns to handle, and customers waiting for a reply. So when we design the shop, we think as much about the person buying as about the person on your team who'll be logging in every morning.
We work with businesses selling their own products, with resellers, and with those taking a working physical shop online. The size of the catalogue isn't what matters most: a well-organised shop with twelve products sells more than one with a thousand where nobody can find anything.
If you sell services rather than products, the usual route is a website with a quote request. If you already have a shop and the problem is a lack of visitors, see SEO and SEM.
Problems this service solves
Requests for an online shop almost always reach us for one of these reasons.
Orders handled by hand
Orders come in by phone or message, and someone spends the day copying them into spreadsheets and invoices.
Abandoned carts
People reach checkout and give up because the process is long, confusing, or doesn't feel trustworthy.
Stock out of step
You sell online what's no longer in the warehouse, and the customer finds out after paying.
Rented platforms that get expensive
The monthly fee climbs with your sales, and the platform's rules decide what you can and can't do in your own shop.
A shop that sells but that nobody can manage is a problem postponed, not solved.
How we work
A shop opens once, but it lives every day. The process reflects that.
Catalogue and sales rules
Before touching the look of it, we organise the catalogue: categories, variants, prices, tax, shipping costs, delivery zones and discount rules. It's the least visible part, and the one that determines most whether the shop works.
The buying journey
We design the path from search to checkout, with as few steps as possible and always with the phone in mind first. The product page is treated with the care of a shop window, with support from UX/UI design.
Connections that save work
Payments, couriers and invoicing are connected to the shop through integrations, so an order generates a delivery note and invoice without anyone retyping a thing.
Testing with real orders
Before launch, we run purchases end to end, including payment, returns and cancellation, with your team trying out the management panel.
Launch and fine-tuning
The shop opens with measurement already in place. In the first few weeks we look at where people give up and fix it, because that's where the easiest sales are to recover.
What you get
A working shop, and the ability to run it without depending on us for the day-to-day.
The shop, live
With a domain, security certificate, backups, and performance tuned for mobile.
Catalogue loaded
Products, categories, variants and edited images, within the scope agreed in the quote.
Payments switched on
The methods that make sense for your audience, tested with real transactions before launch.
Shipping and invoicing connected
Shipping cost calculation, delivery note issuing and a link to your invoicing software, depending on what can be integrated.
Management panel and training
A session with the team and a manual for day-to-day tasks: publishing a product, handling an order, issuing a return.
Legal pages and measurement
Terms of sale, returns and privacy policy, cookie notice, and statistics with the purchase funnel.
Common questions about online shops
The most common questions from those about to open a shop.
Which platform do you use for the shop?
We usually work with WooCommerce on WordPress, which gives you full management freedom and charges no commission on sales. When the catalogue or business rules call for it, we assess alternatives, but the choice is always explained before we start.
Is there a monthly fee to pay?
The platform itself doesn't take a percentage of sales. There are recurring costs for hosting, domain and any plugin licences, plus payment method fees, which go to the provider, not the agency. Those figures are set out in the quote.
Can you move my current shop to a new one?
Yes. We migrate products, customers and orders whenever the source system allows export, and we keep the old addresses redirecting to the new ones, so you don't lose the ranking already earned in search engines.
Who loads the products?
It can be us, your team, or a mix of both: we load part of it as an example and train whoever will carry on. If there's a spreadsheet or a management program with the catalogue, an automatic import is usually the fastest route.
Can the shop sell in several countries?
It can, with delivery zones, shipping costs and tax set by region, and with more than one language if that's the case. It's worth deciding this at the start, because it shapes the structure of the catalogue and the pages.
Projects from this service
Feitoria do Cacao website, online shop, stationery and vinyl graphics
Feitoria do Cacao
Noeirinha brand, packaging, online shop and communications for a salt pan
Noeirinha
XIPA STORE website and online shop
XIPA STORE
Gelato e Limonata brand, online shop, website and print
Gelato e Limonata
MagicBooks name, brand, online shop, website and print
MagicBooks
AsNew name, brand, online shop, website and space decoration
AsNew
Cosmética outlet brand, online shop, website, space decoration and communications
Cosmética outlet
WAKER brand, online shop, website and communication
WAKER
Cláudia Salgado – Nutritionist online shop and website
Cláudia Salgado – Nutricionista
Lokahi – Eco Store brand, online shop and website
Lokahi – Eco Store
Natural Choices brand, online shop and website
Natural Choices
Quinta do Escudial online shop and website
Quinta Do Escudial
Bound2You online shop and website
Bound2You
JumpingClay online shop and website
JumpingClay
Let's get your shop up and running
Tell us what you sell, how many products you have and where you deliver to. With that, we can put together a concrete scope and price.
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